Housing Officer

Job Title: Housing Officer Location: North West London Contract Type: Temporary – 3 Months Ongoing Pay Rate: £27.70 per hour (Umbrella) Working Pattern: Full-time, Hybrid position (2-3 days in office) Role Overview We are currently seeking an experienced Housing Officer to join a busy team in North West London. You will play a key role in delivering high-quality housing management services, supporting residents across mixed-tenure properties, and ensuring safe, sustainable communities. This is a fantastic opportunity for someone confident in handling tenancy issues, customer-facing work, and working proactively to prevent tenancy breakdowns. Key Responsibilities • Manage a patch of properties, delivering day-to-day tenancy management • Respond to reports of anti-social behaviour and carry out investigations • Support residents to sustain their tenancies through early intervention • Conduct tenancy audits, estate inspections and home visits • Work closely with support services, contractors, and external agencies • Manage safeguarding concerns and escalate where necessary • Handle complaints, rent-related queries, successions, and tenancy changes • Maintain accurate records in line with GDPR and policy requirements Requirements • Previous Housing Officer / Tenancy Management experience is essential • Strong knowledge of housing legislation and safeguarding practices • Excellent communication and customer service skills • Ability to work confidently on-site and manage a varied caseload PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email